CAPITAL ONE - PREMIUM LINE MANAGEMENT | PORTFOLIO LEAD | 2022
Designing the 0→1 Premium Credit Line ExperienceDrove 30% spend lift by designing a 0→1 charge card with adaptive credit systems that built trust, boosted usage, and fueled growth.
CAPITAL ONE - PREMIUM LINE MANAGEMENT | DESIGN TEAM LEAD | 2024-25
Scaling Adoption by Reimagining Business TravelDoubled wallet share in 12 months with ~90% CSAT by evolving a rewards product into a scalable travel platform with adaptive systems for new roles and growing business needs.
MCKINSEY - EXPERTISE SEARCH | SENIOR IC | 2021
Designing trust in algorithmic systems46% adoption growth and 22% higher perceived value within two quarters from redesigning expertise search with human-in-the-loop trust cues.
MCKINSEY - MULTIMEDIA PLATFORM | SENIOR IC | 2020
Turning an MVP into a Firm-Wide Growth PlatformRetention rose to 73.5%, content grew 50%, and two-thirds of the firm became active users as adaptive systems transformed KnowNow from a niche MVP into a scalable platform aligned to jobs-to-be-done.